Buildhive Privacy & Cookie Policy

Effective date: 23/06/2025

At Buildhive ("we", "our", "us"), accessible via Buildhive.be, we value your privacy and are committed to protecting your personal data. This Privacy and Cookie Policy explains how we collect, use, disclose, and protect your personal data, and informs you about your rights under the General Data Protection Regulation (EU) 2016/679 ("GDPR") and Belgian law (Law of 30 July 2018).

1. About Buildhive

Buildhive will act as the controller of your personal data. We report to the Belgian Data Protection Authority (DPA).

For all questions regarding your data, you can reach us at:

📧 info@buildhive.be

2. Personal Data We Process

2.1 Direct Marketing

We may process your personal data to send you information about our services and updates.

Personal Data:
  • Identification and contact details: surname, first name, address, telephone number
  • Personal characteristics: language
  • Information obtained from third-party sources (e.g., LinkedIn)
Legal Basis:
  • If you are a client: our legitimate interest (freedom of entrepreneurship)
  • If you are not a client: your consent
Retention Period:

Up to 3 years after the last meaningful contact, extendable with your consent.

2.2 Customer Management

We process data to manage our relationship with customers and deliver our services.

Personal Data:
  • Identification and contact details
  • Financial data (payment information)
  • Language
  • Professional data (occupation, career)
Sources:

Including public databases such as Banque-Carrefour des Entreprises and social networks like LinkedIn.

Legal Basis:
  • Contractual necessity
  • Legal obligation
Retention Period:

10 years after the end of the contractual relationship, unless longer retention is required by law.

2.3 Legal Obligations

We process personal data to comply with legal obligations, including accounting and tax requirements.

Personal Data:
  • Identification and contact details
  • Financial data
Legal Basis:

Legal obligation.

Retention Period:

As required by applicable law.

2.4 Statistical Purpose

We may process data for statistical analysis. Specific privacy statements will apply to each separate activity.

2.5 Email link interactions

When you receive a quote or message from Buildhive, the email may include a unique link to access that information directly. If you click the link, we may log that action to help the sender track the status of the request (e.g., viewed or not).

3. Cookie Policy

We use cookies to improve your browsing experience, analyze website traffic, and provide you with relevant content and advertisements.

Types of Cookies:
  • Essential Cookies: Required for website functionality.
  • Analytics Cookies: Help us understand website usage (e.g., via Google Analytics).
  • Marketing Cookies: Used to deliver personalized ads.
Managing Cookies:

You can manage your cookie preferences at any time by adjusting your browser settings or through our Cookie Consent Tool available on our website.

For more information, please refer to our separate Cookie Policy page.

4. Sharing Your Personal Data

We may share your data with:

  • Service providers (processors)
  • National and European public authorities
  • Financial institutions, insurers, and payment providers
  • Professional and legal advisers
International Transfers:

Where personal data is transferred outside the European Economic Area (EEA):

  • For the United States: EU-US Privacy Shield and/or Standard Contractual Clauses
  • For other countries: Standard Contractual Clauses

We ensure that appropriate safeguards are in place for any international transfers.

5. Your Rights under GDPR

You have the following rights regarding your personal data:

  • Right of access (Article 15 GDPR)
  • Right to rectification (Article 16 GDPR)
  • Right to erasure ("Right to be forgotten") (Article 17 GDPR)
  • Right to object (especially to direct marketing)
  • Right to restrict processing
  • Right to data portability (Article 20 GDPR)
  • Right to withdraw your consent at any time
  • Right to lodge a complaint with the Belgian Data Protection Authority
To exercise your rights:

Contact us at info@buildhive.be.

In case of reasonable doubt about your identity, we may request proof of identity.

6. Data Security

We implement technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction.

However, no system is completely secure. You are also responsible for maintaining the security of your personal account information, including the use of strong passwords.

7. Data Breaches

In the unlikely event of a data breach affecting your personal data and causing significant risk, we will notify the Belgian Data Protection Authority and affected individuals in accordance with GDPR requirements.

8. Automated Decision-Making

We do not use personal data for automated decision-making or profiling that produces legal effects or significantly affects you.

9. Changes to This Policy

We may update this Privacy and Cookie Policy from time to time. Changes will be posted on our website with a new effective date.

We encourage you to review this page regularly.

Contact Us

For any questions, concerns, or to exercise your rights, please contact:

📧 info@buildhive.be